At GregoryArchery.com, we want you to feel confident in your purchase and have a positive experience with us. While not all items may be eligible for return, we’re happy to review any concerns and work toward a fair resolution in line with our return guidelines.

If something isn’t right with your order, please reach out and our team will be glad to assist you.

 

Return Policy

• You may return most new, unused items within 30 days of delivery for a full refund or exchange.

• Return authorization code “RA” must be granted prior to a product being returned.

• All return instructions must be followed to receive a refund on your purchase.

• Items must be returned in their original packaging and in resalable condition.

• Used or damaged items cannot be returned.

• All shipping costs are non-refundable. Customers are responsible for return shipping fees.

• Straight returns of non-defective merchandise are subject to the greater of $7.75 or a 10% restocking fee.

• Do not send in payments with any returns.

How to Make a Return

1. Email us at returns@gregoryarchery.com with your order number and request.

2. If granted, you will receive a return authorization “RA” code for your return.

3.  Return Address: 1660 Steel Way Mount Joy, PA 17552

4. Write “RA” code clearly on the shipping label — do not write directly on the box or packaging, or the merchandise will be refused.

5. Take a clear photo of the return package label with “RA” code included.

6. Email your photo of the package and tracking number information to returns@gregoryarchery.com

7. Ship the return package.

Return Example:

All return instructions must be followed to receive a refund on your purchase.

 

Refund Policy

• Once we receive and inspect your item, your refund will await approval.

• Approved refunds will be processed within 5–7 business days and applied to your original payment method.

• Shipping costs are non-refundable. Customers are responsible for all return shipping fees.

• Returns of merchandise are subject to the greater of $7.75 or a 10% restocking fee.

Damaged shipments occur from time to time. We do everything we can to limit these instances, but the package carriers inevitably have lost and/or damaged packages. We understand this is frustrating all around. We do our best to work with customers in all instances, but we need your support. Gregory Archery's is not able to recoup any of the costs from the carriers if we do not receive the below information. The carriers are very strict and deny far more claims than they accept. We understand this is an inconvenience and requires some additional effort from our customers; but in 
our effort to provide credits back to our customers, we ask for your support in helping us reclaim as much as possible from the carriers.  Damaged shipment claims from dealers may not be eligible for full order credit if the below information is not provided.  

STEP 1: A photo of the damaged item (box when received).
STEP 2: A photo showing the damaged merchandise, inside the original 
box, with all of the original cushioning (picture should show the 
placement of the merchandise and packaging inside the box)
STEP 3: A photo of the packaging material used inside the box (e.g. bubble 
wrap, Styrofoam peanuts, cardboard dividers, etc.)
STEP 4: A close-up photo of the shipping label with tracking number 
(please zoom in enough to read the tracking number) 
STEP 5: A close-up photo of the box manufacturer’s certificate (BMC), if 
available (round stamp that details box strength, generally found 
on a bottom flap on the outside of a corrugated cardboard box).
STEP 6: Two photos displaying all six sides of the package  
(One photo should display the top and two sides. The second  
photo should display the bottom and the opposite sides.)
STEP 7: Dimensions of the box, including the height, length, and width.

Product Variation Policy:

Manufacturers may make changes to product design, color, or appearance at any time without notice and without updating product images. Gregory Archery is not responsible for these variations.

Items that differ from images due to manufacturer changes are not considered defective and are not eligible for return, refund, or exchange. Any concerns regarding such changes must be addressed directly with the manufacturer.

For further assistance, please contact us at:
Gregory Archery Support
Email: returns@gregoryarchery.com